Why Choose Us
Here are some of the reasons homeowners trust us to fix their plumbing issues:
- Licensed and insured
- Highly reviewed on Angie’s List, Google, Nextdoor
- Up-front pricing
- $1,000,000 Contractors' Insurance
We believe effective communication strategies are so crucial to a project success.
Even the most straightforward repiping, drain line repairs, and remodeling work all involve a steady stream of details that need to be outlined, reviewed, rehashed, approved and sometimes reapproved.
We work hard to provide a strong communication flow to prevent delays and ensure you are a happy customer! We believe in being upfront before the project begins and keeping everyone on the same page until the project completion. That is why we will detail specifications, estimates, materials and walk you through all the steps we take in order to answer all your questions or concerns.
We agree on a Schedule for Project Updates
We understand a homeowner might want us to touch base daily. Part of our job includes our schedule of updates for our projects. We will agree upon any of these expectations upfront, so that our customers never feel left in the dark.
We will always have a point person to handle all of the communications, to help ensure that things are addressed in a timely and appropriate fashion, and that your own questions or suggestions are heard and addressed.
We ARE Always Upfront
When unexpected costs or delays occur, we believe in keeping you informed so you aren’t blindsided by any surprises later on. We will communicate such developments in person or via email (if customer are not present on job site).
We demonstrate our transparency with our willingness to be upfront and eliminate any risk of a significant update being overlooked. When unforeseen challenges arise, we will present potential solutions or alternatives, so that our customers feel confident that we are working hard to meet expectations.
We Keep Track of What’s Being Said
We will jot down some quick notes after each in-person conversation we have about a project, including key topics, the date, and the time.
After important conversations, we can also send a summary to you, as a way to recap as well as to create a more formal record of what was discussed.
We Let Homeowners Know How and When to Reach Us
We will provide you various contact methods - calling, texting or sending an email. We will let you know what hours we are reachable for urgent issues. Our client can feel confident that they’ll always receive a timely response for their issues.
